Return/Exchange/Refund Policy
At Laviraa, each product is carefully handmade with love and attention. Due to the nature of handmade items, we do not offer cancellations, returns, or refunds, except in the cases outlined below.
Damaged Product Policy
If your product is damaged during transit, you may be eligible for a refund (excluding shipping charges) or exchange.
To be eligible:
You must record a clear unboxing video from start to finish
The video must show the sealed package, opening process, and visible damage
Requests without an unboxing video will not be accepted
Important Note on Wrapping
Minor damage to bouquet wrapping, outer packaging, ribbons, or decorative covers is NOT considered product damage
Refunds or exchanges will only be considered if the actual handmade product itself is damaged
We reserve the right to refuse any refund or exchange request if the damage cannot be verified or if the product condition does not match the claim.
Refund Processing Time
Approved refunds will be processed within 7–10 working days
Refunds will be made to the original payment method used at checkout
No Cancellations
Orders cannot be cancelled once confirmed
Please review all product images, descriptions, and dimensions carefully before placing an order
If you have any questions, contact us before placing the order
Incorrect Address / Failed Delivery
Refunds will not be issued if:
An incorrect or incomplete shipping address is provided
There are two failed delivery attempts by the courier
The order is refused by the recipient
Logistics & Delivery Delays
Laviraa is not responsible for delays caused by courier partners, customs clearance, or unforeseen circumstances.
No refunds will be issued for delivery delays due to logistical reasons.
Cash on Delivery (COD)
In the event of a failed delivery for partial or full COD orders, no refund will be issued
Contact Us
For any questions or support, contact us at: